Terms & Conditions
The Dapper Dog policy
At The Dapper Dog Grooming, the comfort, safety, and well-being of your pet is our top priority. To ensure the best experience for both you and your dog, we kindly ask all clients to review and agree to the following terms and conditions before booking. These policies help us provide a safe, professional, and stress-free environment for every pup that walks through our doors.
Terms and Conditions
Please read the information below before making a booking with us:
1. Cancellations & Late Arrivals
We require a minimum of 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows will incur a fee of 50–100% of the groom cost and a deposit for any ongoing appointments. Late arrivals of more than 15 minutes may result in your appointment being rescheduled or shortened.
2. Pet Health & Behaviour
Pets must be up to date on vaccinations and in general good health.
Please inform us of any pre-existing medical conditions, skin sensitivities, or behavioural issues prior to grooming. We may be required to use a muzzle to complete a groom safely. Aggressive or overly stressed dogs may be refused service or may require grooming to be stopped for their safety. You will still be liable for partial or full payment depending on the circumstances.
3. Parasites
If your dog is found to have fleas or an abundance of ticks, an additional £10–£20 parasite treatment fee will be applied, in some cases, the groom may be rescheduled to prevent cross-contamination to other clients. We are happy to remove ticks, but the time it takes to remove them will be part of your booked slot.
We reserve the right to refuse grooming for pets with an untreated parasite infestation.
4. Matted Coats
Severe matting can be painful and dangerous to remove. In accordance with the Animal Welfare Act 2006, we will always prioritise your pet’s wellbeing and may recommend a full shave-down if necessary.
A dematting fee will apply depending on the severity and time required, this includes minor matt removal and full shave-downs.
When shaving severely matted coats you, the owner, acknowledge that there are risks of skin irritaion, bruising and on the very rare occasion the risk of cuts and nicks to skin. We will provide you with aftercare advice.
5. Collection & Drop-Off
Please arrive for your appointment on time, we do not have the space to take clients in early unless pre-arranged prior to your slot. Please collect your pet at your agreed collection time. Late pickups exceeding 15mins will incur a holding fee.
6. Elderly or Special Needs Pets
We are happy to work with elderly or disabled pets, but grooming will be adjusted to their comfort and ability.
Owners agree that grooming is at their own risk due to pre-existing or age-related vulnerabilities. We may have to stop the groom at any point for the dogs welfare. You will still be liable for partial or full payment depending on the circumstances.
7. In Season or Pregnant Dogs We do not groom pets that are in season from the first day of bleed until two weeks after their last day of bleed (as this is when they are fertile). We also do not groom pregnant dogs or bitches whose puppies have not been fulled weaned.
8. Accidents & Emergencies
While every effort is made to groom safely, accidents can occasionally occur. In the unlikely event of an injury or health issue during grooming, you will be notified immediately.
In an emergency, we may seek veterinary care on your behalf if you cannot be reached.
9. Photographs & Marketing
We may take photos of your pet before and after their groom for promotional use on our website and social media. Please inform us if you do not consent to this.
10. Payment
Payment is due in full at the time of collection. We accept cash, card, contactless payments or bank transfer.
Deposits may be required for new clients, no shows, or high-demand appointments (e.g. Summer and Christmas).
11. Right to Refuse Service
We reserve the right to refuse or discontinue grooming at any time if it poses a risk to the pet, groomer, or others.
Contact Us Today
Fill out our form to send your inquiries and book grooming services for your pet.